Refund Policy
Our commitment to your satisfaction. Learn about our refund process, timelines, and conditions.
Last updated: July 2026
Overview
At ULICA, we maintain strict quality control. Refunds are only applicable in specific cases as outlined in this policy.
Eligibility for Refunds
Refunds are only applicable under the following conditions:
- Product received is damaged
- Product received is incorrect (wrong item / size / variant)
Requests must be initiated within 48 hours of delivery with valid photo or video proof.
Items must be:
- Unused, unworn, in original condition with tags and packaging
All returned items are subject to inspection. Refunds may be denied if the product shows signs of use, washing, damage, or tampering. ULICA reserves the right to reject refund requests that do not meet eligibility criteria.
Non-Refundable Cases
Refunds will NOT be issued for:
- Change of mind
- Size issues due to incorrect selection
- Minor color variations
- Normal wear or misuse
- Refused deliveries (customer fault)
RTO Refund Handling
If an order is returned to origin (RTO) due to customer-related reasons:
Refund = Amount Paid – Forward Shipping Charges – Return Charges – Payment Processing Fees (if applicable)
Refunds are processed only after successful receipt and inspection of the returned product.
Refund Process
Step 1: Initiate Return Request
Use our Returns page or contact support@ulica.in with your order ID and reason.
Step 2: Return Approval
Once approved, return instructions will be shared via email.
Step 3: Ship the Item
- Pack the product securely in original packaging.
- Return shipping costs apply unless the item is defective, damaged, or incorrect.
- Use a trackable shipping method where possible.
Step 4: Inspection & Refund
After inspection, eligible refunds will be processed to the original payment method.
Refund Timelines
Processing Time
Refunds are processed within 5–7 business days after successful inspection.
Credit Timelines
Time for refund to reflect depends on payment method:
- Credit / Debit Cards: 5–10 business days
- UPI: 2–5 business days
- Net Banking: 5–7 business days
- Wallets: 3–5 business days
Refund Amount
Included
- Product price paid at checkout (for eligible returns)
- Shipping charges (only for verified damaged or incorrect items)
Not Included / Deducted
- Return shipping charges (unless defective or incorrect)
- Forward shipping and return charges for RTO
- Payment processing fees (if applicable)
Cancelled Orders
- Orders cancelled before shipping are eligible for a full refund.
- Once an order has been shipped, cancellation is not permitted. See Terms of Service.
Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- Contact us within 48 hours
- Provide image/video proof
- Approved claims qualify for free return pickup
- Refund will be processed after verification
Refund Mode
- Refunds are issued only to the original payment method
- Cash, cheque, or alternate account refunds are not supported
Verification & Abuse Prevention
ULICA reserves the right to request additional evidence to validate refund claims. Refunds may be denied for suspicious activity, excessive refund requests, evidence of product misuse, or inconsistent or manipulated proof. We maintain fraud-prevention mechanisms to protect against policy abuse.
ULICA reserves the right to reject refund requests that do not meet eligibility criteria. Repeated order refusals or misuse of the return process may result in account restrictions or denial of future orders.
Policy Updates
ULICA reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on this page.
Contact
Phone
+91 7842955414Address
Guravaiah Colony, Ramalingeswara Peta, Tenali, Guntur District, Andhra Pradesh – 522201, India
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