Shipping Policy

At ULICA, we work with trusted logistics providers to ensure your orders are delivered securely and efficiently. This policy outlines our shipping procedures, delivery timelines, and important information about our pickup address.

We currently ship across India. Delivery timelines and charges may vary based on your location and the shipping method selected during checkout.

Important: This is a logistics pickup address for courier partners only. Customer visits are not permitted. For inquiries, use the Support or Contact page.

We typically process and ship orders within 1–2 business days after payment confirmation. Processing may be longer during peak seasons, holidays, high order volumes, or for custom items.

You will receive an email confirmation once your order has been shipped, along with tracking information.

We offer free shipping on all orders across India. No minimum order value required.

Once shipped, you receive an email with tracking number and link, plus updates for status changes (shipped, in transit, delivered). You can track via the link in the email or on our Track Order page.

Our courier partners typically make 2–3 delivery attempts. If delivery fails due to recipient unavailable, refused package, incorrect/incomplete address, address not found, or package unclaimed:

To avoid RTO: Ensure someone can receive the package, provide accurate address details, and add delivery instructions at checkout if needed. If your package is held at a delivery center, contact the courier or us to reschedule or arrange pickup.

Delays may occur due to circumstances beyond our control: natural disasters, extreme weather, strikes, government restrictions, logistics partner issues, remote locations, or customs delays. ULICA is not responsible for delays caused by these factors but will make reasonable efforts to keep you informed and work with partners to resolve issues.

For orders returned due to customer-related delivery failure (refusal, unavailability, incorrect address):

Refund = Amount Paid – Forward Shipping – Return Charges – Payment Processing Fees (if applicable)

Refunds are processed after the product is received back at our warehouse. See Refund Policy for full details.

Questions about shipping or delivery? Contact us: